NOC Analyst

Precision Resources, a division of the Trimarc Group Inc., is currently searching for an experienced NOC Analyst to join a client in Birmingham, Alabama. We are seeking a reliable candidate for a long-term contract role that offers a compressed 4-day workweek with Mondays through Wednesdays off. Because this role covers both evening and overnight operations, the weekly schedule combines second and third shifts:
Thursdays & Fridays: 2:00 PM – 12:00 AM (10-hour shifts) Saturdays: 6:00 PM – 6:00 AM (12-hour shift) Sundays: 6:00 PM – 1:00 AM (7-hour shift) As this client will not provide sponsorship, we are only able to consider those that are US Citizens or those that currently possess a Green Card. Third parties candidates cannot be considered for this role.

Role Overview :
Our client is seeking a technically-sound systems and monitoring professional to oversee enterprise observability, alert triage, and monitoring platform administration in a large-scale environment.

This role offers a strong growth trajectory for a candidate with a solid troubleshooting background to expand their hands-on administration skills across modern cloud and enterprise monitoring tools, including Datadog.

Key Responsibilities:

• Enterprise Monitoring & Triage:
Actively monitor critical applications, infrastructure, and customer-facing systems. Review incoming alerts, conduct structured first-level troubleshooting, isolate variables, determine business impact, and escalate incidents with clear documentation.
• Platform Administration:
Build, configure, and maintain dashboards, monitors, thresholds, tags, notification routing, and Synthetic API/browser tests following established change-control and peer-review standards.
• Telemetry & Agent Management:
Assist with monitoring agent deployments, upgrades, and validation. Investigate false positives, missing telemetry, authentication errors, integration failures, and no-data alerts.
• Access & Governance:
Support user, team, role, and permission administration adhering to strict least-privilege security practices.
• Incident Communication & Documentation:
Deliver clear, timely updates on incident status, business impact, and recovery steps. Maintain accurate incident records, runbooks, configuration notes, and knowledge base articles.
• Cross-Team

Collaboration:

Partner closely with application, infrastructure, network, cloud, cybersecurity, and vendor teams to improve alert quality and onboard new systems into monitoring.

Required Qualifications:

• Proven hands-on experience in technical support, NOC operations, systems administration, networking, cloud support, or application support.
• Working knowledge of Windows and/or Linux operating system concepts.
• Solid foundational understanding of networking and web protocols, including TCP/IP, DNS, HTTP/HTTPS, ports, SSL/TLS, authentication mechanisms, and system logs.
• Demonstrated ability to troubleshoot systematically, test assumptions, gather diagnostic evidence, and document findings thoroughly.
• Strong written and verbal communication skills with the ability to translate technical issues into clear business impact.
• High attention to detail, strong ownership, and the ability to learn new tools rapidly through technical documentation and hands-on practice.
• Availability to support occasional after-hours escalation requirements as assigned.

Preferred Qualifications:

• Hands-on experience with Datadog or comparable enterprise observability/monitoring platforms.
• Familiarity with Synthetic Monitoring, log analysis, infrastructure monitoring, APM traces, or service-level objective (SLO) reporting.
• Basic exposure to scripting, REST APIs, automation tools (such as Ansible), cloud platforms, or configuration…