Claims Service Representative

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Administers lower exposure claims in accordance with all pertinent requirements, policies and procedures.

Works with and obtains information from clients, claimants, vendors, field personnel and other internal or external resources. Investigates losses to determine cause, scope and extent of damages and/or liability and possible subrogation.

Evaluates claim for purposes of setting reserves and making appropriate payments.

Documents all activity to support the outcome of the claim file.

Achieves fair, equitable and timely claim disposition that is consistent with our customer and internal expectations. Communicates effectively with claimants, clients and other internal or external contacts.

Maintains positive relationships, creates high level of satisfaction with our clients.

High school diploma required.

Minimum of 1 year related experience required.

Preferred but not required: licensed and/or certified in all states in which claims are being handled.

Familiarity of industry and medical terminology preferred.

Able to operate a computer; knowledge of MS Office applications, and related claims and business software.

Knowledge of claims investigation and settlement procedures and applicable state laws and industry standards required.

Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.

Able to plan and organize activities and workload and respond to multiple demands.

Good verbal and written communications skills.

Behaviors:
Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims. Able to plan and organize activities and workload and respond to multiple demands. Ability to maintain strict confidence regarding information contained in assigned work. Good verbal and written communications skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

Inclusion…