Airport Valet Manager

Airport Valet Manager - Birmingham, Alabama What's in it for you?

• Salary $60,000-$70,000

The following program is available to help support you, free of charge.

• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 4 medical plan options!

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Airport Valet Manager will serve as the field operational manager for daily operations. The Manager will support the Valet Team and ensure the overall success of the parking operation. The duties and responsibilities of the Valet Manager will include, but not be limited to, all of the following:

• Manages operations and personnel in the parking and valet facilities.
• Management of all hourly parking and valet staff.
• Assigns duties and work shifts to all employees working closely with scheduling personnel.
• Assists in hiring, training, evaluating and developing all employees.
• Promotes “The LAZ Way” (Motto, Values & Practices).
• Responsible for adherence of personnel to all safety standards.
• Maintains high levels of customer service of all parking personnel.
• Performs periodic spot audits on staff.
• Develops and oversees grounds program including contract administration with contractors when necessary; this includes inspection of the parking lots to ensure contract compliance.
• Ensures that existing maintenance of parking equipment is maintained at the highest level.
• Completes special projects as requested by Management.
• Provides specially requested analysis for the client.
• Reviews the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees.
• Possesses a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Establishes individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
• Monitors potentially abandoned vehicles. Processes paperwork for lien sale via auction of vehicles determined to be abandoned on airport property.
• Ensures all employees have the supplies needed to successfully complete their job.
• Maintains adequate levels of consumables for the parking operation to function.

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• Excellent written and communication skills.
• Three years of management experience, parking preferred.
• Experience managing revenue, parking preferred.
• Experience managing staff of ten employees or more.
• Experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Must possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaint.
• Excellent team building skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all…