Operations Manager

Description

The Operations Manager is responsible for leading and developing a cross‑functional team across Project Management, Installation, and Design. This role ensures seamless coordination, process excellence, and customer satisfaction through effective leadership, planning, and execution. The ideal candidate is a hands‑on, solutions‑oriented leader who thrives in a fast‑paced, project‑driven environment and is passionate about improving systems, training teams, and delivering exceptional results.

• Team Leadership & Development
  • Lead, coach, and support a team of Project Managers and department leads across Installation and Design.
  • Assign projects and manage workload balance across the team.
  • Provide guidance on complex or large‑scale projects to ensure successful delivery.
  • Recruit, train, and develop team members; implement onboarding and training programs to reduce ramp‑up time.
• Operational Excellence & Process Improvement
  • Identify and implement new technologies, tools, and processes to improve efficiency and quality.
  • Drive continuous improvement initiatives focused on productivity, waste reduction, and profitability.
  • Establish best practices for project execution and operational management.
  • Oversee project documentation, reporting, and communication to ensure consistency and accountability.
• Quality, Customer Experience & Collaboration
  • Partner with internal departments to ensure alignment and collaboration across functions.
  • Lead resolution of customer issues or complaints through established quality processes.
  • Maintain a culture of ownership, responsiveness, and accountability throughout the team.
• Financial & Performance Management
  • Monitor key operational metrics including contribution margin, project timelines, and budget adherence.
  • Participate in annual budget development and Cap Ex planning.
  • Align operational priorities with company goals and performance targets.
• Other Duties as Assigned
  • Support the President and leadership team with special initiatives and strategic projects as needed.

• Bachelor’s degree required (Construction Management, Business Administration, or related field preferred).

• 5–10 years of experience in project management, preferably within construction, manufacturing, or signage environments.
• 3–5 years of experience in a management or leadership role.
• Proven experience driving process improvement and leading cross‑functional teams.

• Strong understanding of the construction or fabrication industry.
• Proficiency with Microsoft 365 and project management tools.
• Excellent organizational, communication, and problem‑solving skills.
• Ability to lead under pressure and meet tight deadlines.
• Experience in the signage or architectural graphics industry is a plus.