Senior Director of Complex Operations

ABOUT THE BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31‑acre public outdoor space with a dog park, pickleball courts, skate park and much more.

For more information visit (Use the "Apply for this Job" box below)..

The Senior Director of Complex Operations will lead, direct, manage, supervise, and coordinate the activities and responsibilities of the BJCC’s event services and operations divisions within the Birmingham Jefferson Convention Complex (BJCC).

The BJCC’s ownership and oversight consists of:

• Protective Stadium
• Legacy Arena
• Two performing arts halls of 3,000 seats and 1,000 seats
• Convention Center with 340,000 square feet of exhibit, convention and meeting space
• Sheraton Birmingham Hotel
• Westin Birmingham Hotel
• Uptown Entertainment District
• Form Building (10‑story office tower)
• City Walk BHAM (32‑acre public space)
• Coca Cola Amphitheater (built and owned by the Authority, managed by Live Nation)

The Senior Director of Complex Operations oversees the event services and operations divisions which consists of event management, event logistics and setup/conversions, public safety, parking, custodial and contract oversight to the providers of food and beverage/catering services, audio visual services, IATSE and other theatrical and stage labor organizations and event staffing providers.

This position will also be responsible for the effective coordination of all operating and support departments and assigned activities with other divisions, departments, internal (vendor) partners and outside agencies; and to provide highly responsible and complex administrative support to the Executive Director & CEO.

This position is responsible to maintain a superior level of customer service and effective relationships with all clients and internal partners, development of policies, procedures, and programs for achieving the customer experience and operational goals set by the Executive Director & CEO and providing the highest level of management, integrity and service to clients and the general public by performing the following duties personally or through subordinates.

Demonstrates understanding and full performance ability in each of the following:

Demonstrates an advanced performance ability to lead and manage a large convention complex’s sales, events, operations and contract management. Essential functions may include but are not limited to:

• Assumes management responsibility for all services and activities of the BJCC’s operations division comprised of event management, event logistics and setup/conversions, public safety, parking, custodial and contract oversight to the providers of food and beverage/catering services, audio visual services, IATSE and other theatrical and stage labor organizations and event staffing providers.
• Plans, directs, coordinates, and reviews the work plan for assigned complex teammates; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
• Participates in the development and administration of the annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
• Manages revenues and ensures a balanced variety of events through selling, negotiating and finalizing group and entertainment event license agreements, act as support and oversight to sales personnel regarding major group business prospects and entertainment business prospects.
• Maintains excellent relationships with hotel partners.
• Administers facility contracts; monitors and ensures compliance with contract provisions; administers other vendor and service company…