Vice President of Operations

Job Description

JRW is looking for an experienced VP of Ops who will be a key member of the executive leadership team, responsible for driving operational excellence across the organization. This role will oversee Customer Experience, Quality, and Warehouse/Logistics teams, ensuring alignment with strategic objectives while maintaining a hands‑on approach to execution. The ideal candidate is a proven leader who combines strategic thinking with operational precision and is comfortable rolling up their sleeves to solve problems and lead by example.

• Lead, develop, and mentor the operations teams, fostering a culture of accountability, performance, and continuous improvement.
• Collaborate with executive leadership to define and execute operational strategies that support company growth and customer satisfaction.
• Serve as a strategic partner in cross-functional initiatives, including sales, finance, and supply chain.
• Oversee the customer service and sales support functions to ensure high levels of responsiveness, accuracy, and customer satisfaction.
• Oversee the quality team, ensuring compliance with regulatory, industry, and customer specific standards while maintaining our AA+ BRC rating.
• Implement systems and processes to improve service delivery and operational efficiency.
• Manage warehouse operations, inventory control, and logistics to ensure timely and cost‑effective fulfillment.
• Lead strategic logistic initiatives on warehouse expansions, freight optimization, savings and 3PL and geographic growth.
• Optimize supply chain processes, vendor relationships, and distribution strategies.
• Monitor KPIs to measure performance across all operational areas.
• Identify and implement process improvements to reduce costs, improve quality, and enhance scalability.
• Build high‑performing teams through recruitment, training, and performance management.
• Promote a collaborative and results‑driven work environment.
• Function as a member of company executive leadership team and participate/contribute to leadership team decisions.

• Bachelor’s degree in Business, Operations Management, or related field.
• 10+ years of progressive operations experience with five years of operations leadership.
• Strong leadership skills: ability to set objectives, delegate tasks, and evaluate performance.
• Experience with system implementations and owning the process.
• Proven ability to lead cross‑functional teams and drive strategic initiatives.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Experience with ERP systems, warehouse management systems, and CRM platforms.
• Excellent communication and interpersonal skills.