President - Multifamily Property Management Operations

President - Multifamily Property Management Operations

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Korn Ferry has partnered with our client on their search for the role, President - Property Management Operation.

Gateway Management Company is seeking a President to lead performance accountability across its portfolio. While growth is embraced, our priority is a commitment to preserving the values that define Gateway. Although this growth is important, the greatest impact for this role and its direct reports will come from improving the performance of the existing portfolio. The President will oversee property management across all Gateway properties, with a focus on financial integrity, operational excellence, and compliance with all relevant laws, regulations, and internal policies.

As a senior leader, this individual will also serve as a culture champion, actively promoting Gateway’s mission and philosophy throughout the organization.

With a relationship and data-driven approach to management, the President provides direct supervision to the RVPs in Property Management Operations and Service Operations. This supervision ensures that the operations and maintenance of all properties align with overarching standards emphasizing quality, occupancy, cost control, and revenue objectives.

• Focuses on maximizing operational performance of the Gateway Development portfolio
• Identifies the clear, reasonable expectations for the Gateway Development portfolio and 3rd party clients
• Drives accountability for meeting these expectations
• Maintains assigned properties in a decent, safe, and sanitary condition always
• Organizes assigned work efficiently
• Develops effective work methods that comply with expectations
• Partners with internal and external resources to maintain high levels of property performance and standards

• Interprets program standards, procedures, and regulations crucial for program effectiveness
• Manages the budget for all area programs
• Recommends modifications to meet evolving program requirements and staff adjustments
• Participates in developing the annual budget submission related to Property Management Operations
• Ensures the area of responsibility operates within the established budget
• Advises the CEO and relevant C-level peers on pertinent budget, policy, program, and procedural matters
• Provides updates on all phases of area programs
• Represents Gateway Management Company Partners at various public/business, community, and resident meetings
• Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary
• Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance and other activities to ensure desired occupancy levels and return on investment Report regularly to management
• Oversee the preparation of month-end property performance and financial narratives, ensuring the property managers are explaining to property owners the relevant activity for each month
• Review, interpret, and apply applicable laws and regulations, and company policies and procedures Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation
• Ensure lease agreements are up to date, and provisions are enforced with each tenant
• Continuously research and study innovative practices in top performing companies across various industries and pilot new and borrowed ideas in the property management team
• Negotiate property management contracts and other contracts in accordance with established criteria; as to protect the company’s interest Must be able to determine when contracts warrant investor, partner and/or lender review and/or approval
• Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts
• Maintain clear line of communication with each property owner/partner and foster client relations
• Oversee onsite risk…