Director of Service

Description

Job Title: Director of Service

Location: Birmingham, AL

Reports to: General Managers of Crane Works and Rental Works

FLSA Status: exempt

Schedule: 7am-5pm M-F, travel as needed

Crane Works/Rental Works is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond.

Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At Crane Works and Rental Works, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day.

The Director of Service is responsible for the overall leadership, coordination, and performance of the Service Departments across Crane Works and Rental Works
. This position provides strategic direction and operational support to Service Managers at each location, ensuring consistent service standards, efficient resource utilization, equipment readiness, and a high level of customer service across both divisions.

The Director of Service will oversee the deployment of service resources across the organization, including technicians, equipment, tools, parts, and other service assets
, based on availability, workload, location, and business needs. This position will work closely with branch leadership, Operations, Fleet, Sales, and other departments to prioritize service needs and ensure the company is maximizing the utilization and availability of its equipment and service resources.

The ideal candidate is an experienced service leader with strong knowledge of heavy equipment maintenance and repair, excellent organizational and problem-solving skills, and the ability to manage priorities across multiple locations.

• · Provide leadership, direction, and support to Service Managers across all Crane Works and Rental Works locations.
• · Establish consistent service department processes, standards, expectations, and performance metrics across both divisions.
• · Develop and implement strategies to improve equipment availability, reliability, service efficiency, and overall fleet readiness.
• · Hold Service Managers accountable for service department performance, productivity, staffing, safety, and customer service.
• · Coach, develop, and support Service Managers and service department personnel.
• · Identify opportunities to improve communication and coordination between branches and service departments.

• · Oversee the deployment of technicians, service vehicles, tools, diagnostic equipment, and other service resources across the organization.
• · Allocate resources based on workload, technician availability, equipment needs, customer requirements, location, and business priorities.
• · Coordinate the movement and utilization of specialized technicians, tools, and equipment between locations in escalated or special situations.
• · Identify resource shortages or excess capacity and develop solutions to balance service demands across locations.
• · Ensure critical service resources are available where and when they are needed.
• · Establish priorities for major repairs, preventative maintenance, emergency service needs, and fleet readiness.