RN - Clinic Telephone Triage

• Department:
  Southview l UAB Medicine Cardiology
• Schedule:
  
  Monday
  - Friday, 7:30AM - 4:30PM
• Work Location:
  
  UAB St. Vincent's Birmingham Campus
• Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more

• Department:
  Southview l UAB Medicine Cardiology
• Schedule:
  
  Monday
  - Friday, 7:30AM - 4:30PM
• Work Location:
  
  UAB St. Vincent's Birmingham Campus
• Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more

Now a proud part of UAB Medicine, Southview Medical Group is a long-standing, multi-specialty physician practice with a history of caring for Birmingham-area patients for more than a century at our facilities located at UAB St. Vincent’s Birmingham and UAB Medicine St. Vincent’s One Nineteen. Our physicians provide a broad range of primary and specialty care services focused on long-term health and wellness.

Join our team that includes more than 30 providers — spanning internal medicine, cardiology, infectious disease, endocrinology and gastroenterology — as we care for more than 51,000 unique patients every year over more than 130,000 annual patient visits.

• Provide nursing assessment, triage, and advice to patients via telephone or electronic communication following established clinical guidelines and protocols.
• Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care).
• Communicate with providers to relay urgent clinical information or obtain treatment orders as needed.
• Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR).
• Coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care.
• Educate patients on medication use, treatment plans, and self‑care instructions within the scope of nursing practice.
• Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols.
• Support patient scheduling by determining appropriate visit types and urgency.
• Monitor and manage nurse triage calls and inboxes in accordance with established response time standards.
• Participate in ongoing education, training, and quality assurance activities to maintain current knowledge of triage protocols and best practices.
• Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies.
• Demonstrate professionalism, courtesy, and compassion in all patient and team interactions.
• Maintain regular and punctual attendance. 14. Performs other duties as assigned

• Active RN license in good standing with the Alabama Board of Nursing required.
• BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted

• Graduate of an accredited school of nursing required.
• Current Registered Nurse (RN) license in the State of Alabama required.
• Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred.
• Experience with EHR systems and clinical documentation preferred.

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting‑edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around…