Product Complaint Investigator

The Product Complaint Investigator will be responsible for investigating customer product complaints to identify potential and actual root causes and/or product failure modes, logging the data from investigation activities and results into the Complaint Management Database, and assisting in the trending of investigation activities and results, while following the company's documented Quality Management System procedures and requirements.

• Perform product complaint investigations on reported product failures; conduct technical review of reported product complaint information; identify and document the root cause of failure
• Review, document, and update the Retorts & Concessions database
• Perform quality checks of Customer Complaint records
• Follow the stock check processes and protocols to assist in the completion of product investigations
• Document and maintain company customer product complaint investigations and reporting

  requirements

• Initiate the verification of materials testing

• Assist in the compiling, distribution, collection and reporting of data for product field corrections
• Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of customer complaint and quality system records, hardcopy as well as electronic
• Maintain proper storage of customer complaint investigations

Requirements:

• Bachelors Degree preferred and/or 3 years or more of relevant work experience
• One year’s experience in a documentation or records management role or function required
• Strong attention to detail required
• Microsoft Office Suite required including Outlook, Word, and Excel