Assistant General Manager

General Purpose Of The Job

This job requires the Assistant General Manager to work directly with the General Manager and all team members, including Assistant Managers, to create and maintain a profitable store environment that provides best‑class service and hospitality to every guest. The Assistant General Manager must manage costs, recruiting efforts, LSM, training, and ensure that proper policies are followed, including employment and incident documentation.

The role is hands‑on and responsible for daily operations, learning alongside the General Manager for further development. Dependability, self‑reliance, guest hospitality, coaching, and teaching skills are essential. The assistant guarantees guests are promptly welcomed and entertained by a professional team while delivering quality food and beverage service.

• Effectively teach, motivate, coach, and discipline staff, including the Head of Hosts (HOH) and staff.
• Proficiently conduct interviews, warnings, counseling, hiring, and disciplinary actions with proper documentation.
• Ensure cash handling procedures are followed.
• Assist with assistant management development through to Assistant General Manager level.
• Proactively recruit staff as needed.
• Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines.
• Handle volume and stress calmly.
• Uphold standards and expectations.
• Apply knowledge of systems, methods, and processes that contribute to great execution.
• Respond to alleged discrimination or harassment in accordance with policy, reporting to the General Manager and VP of Operations immediately.
• Maintain a workplace free of intimidation, discrimination, harassment, poor attitude, or poor performance.
• Drive sales by collaborating with the General Manager, staff, and HOH to execute excellent operations.
• Coaching and counseling team members and Assistant Managers, holding them accountable to standards.
• Maintain organized and updated training schedules and materials, and execute training programs.
• Practice sound inventory control.
• Control PNL, COGS, bar, food, and labor costs with follow‑up and approval from the General Manager.
• Dress and act professionally, setting a good example.
• Manage FOH and HOH productivity.
• Enforce safety, sanitary practices, maintenance, and regulatory compliance for the kitchen area, maintaining an “A” rating per Eco Sure/Health departments.
• Review weekly schedules and ranking reports, managing staffing levels and shift assignments.
• Remain audit ready (daily/shift critical audits).
• Process invoices and review payments.
• Ensure asset protection and security, e.g., locked back doors, liquor cabinets, storage rooms.
• Maintain compliance with Peaks Point Training.
• Update state food certificates and related certifications, ensuring none expire.
• Ensure managers have up‑to‑date food/alcohol certifications.
• Serve alcohol responsibly in line with the law.
• Apply mathematical skills to understand PNL and cost control.
• Follow uniform standards (FOH/HOH/Management).
• Maintain overall restaurant organization and cleanliness.
• Manage R&M program.
• Keep employee files current with proper documentation.
• Adhere to operational basics and standards, including line checks, scheduling, security, testing, training, cook times, etc.

This position reports to the General Manager.

Manages the full restaurant staff, including Managers.

• Twin Peaks logo, non‑wrinkled polo (tucked).
• Slacks – black, navy, brown, khaki, grey or stylish fitted jeans; no stains, tears, holes, or frayed seams.
• Socks – appropriate dress socks for slacks or jeans.
• Shoes – non‑slip, closed‑toe dress shoe or suitable work shoes; belt matches.
• Hair – no ponytails, mullets, mohawks, exotic hairstyles; no facial piercings.
• No branded shirts or logos; no suits or ties; no shorts, workout pants, leggings, dresses, skirts, or sandals/sneakers.

• Substantial leadership experience in high‑volume restaurants and/or bars.
• Ability to apply common‑sense understanding to carry out multi‑step instructions and adapt to rapidly changing situations.
• Mathematical skills for cash…