Customer Support Specialist

Inside Customer Support Specialist - EXCELLENT BENEFITS! (Birmingham, AL)

$50,000

This is a sales-focused role designed for a professional who is passionate about driving growth and hunting for new opportunities. You will be responsible for identifying potential business, qualifying leads, and supporting the sales cycle from the inside. This is an excellent opportunity for someone with sales experience who wants to grow within a high-performance industrial organization.

• Proactively identify and qualify new business opportunities through outbound outreach and lead generation.
• Partner with the outside sales team to develop and execute strategies for expanding our footprint within target industries.
• Manage and grow existing accounts by identifying additional fluid system needs and solutions.
• Conduct professional sales presentations and technical discussions via phone and video.
• Prepare accurate quotes and follow up on outstanding proposals to move the sales process forward.
• Research market trends and competitor activity to identify new areas for business development.
• Document all sales activities, leads, and customer interactions within the CRM system.
• Act as the primary point of contact for incoming sales inquiries, providing technical product information and pricing.
• Collaborate with the technical and fabrication teams to ensure customer requirements are met for customized solutions.
• Monitor sales metrics and KPIs to ensure consistent progress toward new business goals.

• Proven experience in a sales or business development role, preferably in a B2B or industrial setting.
• Strong "hunter" mentality with a drive to identify and secure new business opportunities.
• Excellent verbal and written communication skills with the ability to influence decision-makers.
• High level of professional maturity and the ability to work independently in a fast-paced environment.
• Technical aptitude or curiosity, with the ability to learn complex fluid system products and applications.
• Proficiency in Microsoft Office Suite and experience using CRM platforms (e.g., Salesforce).
• Strong organizational and time-management skills.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a Pangea Two posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.