Part Time Field Collections Representative- Birmingham, AL

Location(s)

Birmingham, Alabama

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high‑performing culture, valuable opportunities for personal development and professional challenge, and a healthy work‑life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

• Collection of monthly premiums from policyholders in one or more assigned agencies
• Answering questions or referring customers to proper department to resolve any issues
• Follow‑up on customer inquiries or concerns to ensure completion
• Follow up on any outstanding balances to avoid policy lapses
• Use of technology to process premium payments
• Administrative responsibilities in updating and maintaining customer and payment information

• Customer service experience
• The ability to visit customers in‑person at their homes
• Must be at least 18 years of age
• Valid driver’s license with required 100/300 auto insurance
• Dependable vehicle as daily travel is required
• Ability to meet the requirements of a background check, motor vehicle report check and drug test
• Excellent communication skills – both in person, via telephone and in writing
• Ability to build and maintain customer relationships
• Exceptional customer service skills
• Resourcefulness in answering questions or solving any issues for the customer
• Consistent follow up on any open issues related to customers
• Takes initiative and is self‑driven to succeed

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy‑to‑use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever‑changing needs of its customers.

* Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.