Sales Development Specialist

Location: Birmingham

Time Type: Full time

Do you enjoy speaking with customers,identifying opportunities, and helping clients make informed investment decisions?

In this role, you will need tounderstandcustomers' buildings,anticipate future needs, and position modernisation as a plannedlifecycleinvestment that improves safety, performance, and reliability.

You wouldbe responsible for proactively engaging with existing customers toidentifyopportunities to improve the safety, reliability, performance, and longevity of their lift equipment through modernisation solutions.

The role focuses on buildingcustomer relationships, understanding clients' operational needs, and generating qualified opportunities for the modernisation sales team. Working closely with service, engineering, and sales colleagues,this rolewill help customers plan future investment while supporting business growth.

• Approaching On and Offservice Portfolio customers by telephone, such as leads and quotation follow-upsto discuss the condition and lifecycle of their lift assets.
• Identifyageing equipment and discuss the benefits of lift modernisation, including improved reliability, safety, energy efficiency, compliance, and passenger experience.
• Qualify customer interest and arrange appointments for Modernisationsalespeopleor prepare quotations where appropriate.
• Work alongside
  
  Area Service Managers /service engineers toidentifypotential upgrade opportunities from maintenance visits.
• Maintainaccuraterecords of customer interactions and opportunities within the company's CRM system.
• Create Asset Management Plans and presentinitialfindings to customers
• Follow up onpreviousquotations and recommendations
• Set up call campaigns to bring in leads
• Achieve agreed KPIs for customer engagement, opportunity generation, and conversion.

• You areresilient,independent, proactive and are confident on the phone, so experience in atelesales positionor business developmentwould be an advantage.
  
  You are competent in CRMsystems (we work with Salesforce). You will be customer focused,able to communicate well and understand the needs ofcustomersand the importance of providing solutions to satisfy short and long-term objectives.
  
  A technical background would help but is not essential as training will be given,so you areconfidentdiscussingbasicsolutions/productsofferingswith customers.

• competitive salary
• 25 days + Bank Holidays +1 paid Volunteering Day
• Company Pension Scheme
• Medical Insurance
• Quarterly Commission
• PDI
• Dental Insurance
• Gymflex Membership
• Life/Partner Assurance & Critical Illness Insurance
• Kone Discounts
• Cycle to Work Scheme
• Long Service Awards
• 24/7 GP Support & Wellbeing Access
• Employee Assistance Programme
• Hybrid Working and Career Development Opportunities to support and help you achieve your goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on