Field Tech

Join to apply for the Field Tech I role at Sunshine Water Services
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Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. “Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed.

Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

• Paid Time Off:
  Starting at 3 weeks annually along with 11 company‑paid holidays
• Health and Wellness Benefits:
  Access to health, dental, prescription and vision benefits from the first day after your start date
• 401(k) Program with Matching Contribution: 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution
• Grow with Us:
  Professional development opportunities through training, professional certifications and education allowance
• Additional Benefits:
  Company‑provided life insurance, Employee Assistance Program and more
• Employee Resource Groups (ERG):
  Voluntary employee groups based on shared characteristics, sponsored by the organization

Our Utilities Inc. of GA division has an opportunity for a Field Tech I responsible for accurate and timely reading and recording of water meters to facilitate customer billing, to identify water meter equipment problems and to perform minor water meter and/or system maintenance. Work Location and

Schedule:

This position will travel between service areas near Birmingham, AL
. Schedule is Monday through Friday. After‑hour and weekend on‑call support may be required. Must be available to work shift work; weekend scheduling may be required.

• Maintain accurate and up‑to‑date records.
• Document customer interaction and field activities in CC&B.
• Act as liaison between customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on‑site customer communication.
• Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on company time.
• Work on‑call in rotation as scheduled; respond to emergency situations as required.

• Perform minor meter maintenance and repair duties.
• Walk 5–10 miles per day over established route, reading between 200 and 1,200 meters per day and recording volume used by residential and commercial customers.
• Determine consistency of meter readings; report unusual usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensure meters register properly and indicate irregularities on forms.
• Turn off service for nonpayment of charges in vacant premises, or turn on for new occupants.
• Assist with ordering parts and job costing.
• Assist with installation and disconnection of water meters and sewer services.
• Perform other related duties as assigned.

• At least 2 years of mechanical work experience.

• High school diploma or GED.
• Valid driver’s license.

• Water meter reading experience preferred.
• In process of obtaining Distribution and/or Collections Systems certificate or first‑level plant operating license.

• Ability to perform moderate to heavy physical demands, including lifting up to 75 lbs., walking 10+ miles daily, climbing and mechanical repair.
• Ability to read meters, charts and gauges and accurately maintain records of plant operations.
• Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing.
• Ability to review, classify, categorize, prioritize and/or analyze data.
• Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment.
• Ability to establish and…