Service Technician

**** Patterson isn't just a place to work, it's a partner that cares about your success.
**** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
** Job Summary
** Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team.  This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.  

As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson!  Join a company that is Passionate, Focused, Always Advancing, and People-First.
** Essential Functions
** To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
** Install and/or Repair Dental Equipment:
*** Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
* Follow checklists, ensuring all critical parts are examined.
* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
* Perform other duties as assigned
** Customer Service:
*** Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.
** Required Qualifications
*** High school diploma or equivalent
* Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
* Ability to thrive in a fast-paced environment
* Requires basic computer skills and ability to use smart phone/tablet technologies
* Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed
* Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle
** Preferred Qualifications
*** Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired
* Excellent organization and problem-solving skills
* Strong work ethic
* Knowledge of Microsoft Outlook, Excel and Teams is helpful
* Strong verbal and written communication skills
* Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities
* Excellent customer service and interpersonal skills to be the face of Patterson at customer sites
** Physical Demands
*** Must be able to remain in a stationary or driving position up to 100% per day.
* Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
* Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
* Must be able to reach at shoulder level and reach at waist level up to 25% per day.
* Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
* Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
* Must be able to climb steps and/or ladders less than 5% per day.
** Travel and On-call
*** 100% travel to customer sites in a local geographic area
* Occasionally out of town for overnight and/or after-hours

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
* Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
* 401(k) Match Retirement Savings Plan.
* Paid Time Off (PTO).
* Holiday Pay & Floating Holidays.
* Volunteer Time Off (VTO).
* Educational Assistance Program.
* Full Paid Parental and Adoption Leave.
* Life Works (Employee Assistance Program).
* Patterson Perks Program.## EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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