Senior Associate, Client Operations

Company description

At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of marketing. It’s also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most – business outcomes. Publicis Collective’s consultative practitioners are catalysts for business growth and innovation, we’re more than media experts.

We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what’s possible. As part of the global Publicis Media network, we’re backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet. How are we different? There are three core values at the center of our approach that help us stay ahead – curious, open, and driven.

Curious- A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes. Open
- We value diverse perspectives and new ways of working. Driven
- We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence. If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you. Let's shape the future together.

The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and meticulous work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers.

We help differentiate Collective from our competitors and provide a critical foundation for the agency.

The Senior Associate, Client Operations supports the Operations Supervisor and Associate Director. At the macro level, for their assigned client, the Senior Associate will manage financial reporting and compliance; ensure that the Investment and Strategy teams are adhering to the Client Operations processes by monitoring and correcting any quality assurance issues; create, steward and implement process improvements; act as a project manager for all Client Operations processes;

share procedures with the Client Ops team as well as the Investment and Strategy teams. You will become very familiar with agency systems, policies and learn the efficient uses of the Microsoft Office suite. The ideal candidate has an analytic approach, proactive problem-solving skills, and meticulous.

• Assist with internal and external reports to support the Client Operations processes, such as stewarding billing verification and completing client-facing financial deliverables
• Serve as an internal point of contact for outreach for the Strategy and Investment teams, providing information or helping them work through issues.
• Point of contact for client requests and questions
• Support the creation and stewardship of Authorizations and ensure proper processes are followed by the Strategy team, flagging when over-authorized.
• Work with Investment teams and Vendor Management to ensure that we are current with Vendor Payments and meeting clearing deadlines
• Work with Tools & System to ensure that users have access to the correct systems such as Media Ocean, Media Tools and the Operating system.
• Ensuring the Strategy and Investment teams are following proper processes for systems
• Attend Agency system trainings and meetings (i.e. Media Ocean)
• Assist the Operations Supervisor with miscellaneous Operations tasks and projects, including process implementation
• Own communications with sister agencies and system leads regarding user access and data inputs
• Implement regular audits and reporting checks to ensure process and data compliance across all systems that we manage
• Mentor to the Associates and other more junior colleagues
• Create and update training…