Deal Desk Manager

Position: Deal Desk Manager, Renewals

Deal Desk Manager, Renewals

Location

Remote, USA

Employment Type

Full-Time

Compensation

$90,500.00 - $ (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered

• Vision, Medical, Life, Dental, 401K

Summary

The Renewals Team focuses on facilitating contract renewals  Deal Desk Manager, Renewals will partner with all internal partners to retain and expand user revenue and will work to produce and present compelling customer proposals, ensuring that all contracts are renewed on‑time and quoted accurately. The Deal Desk Renewals Manager will help expand our renewal support both strategically and operationally.

Primary Duties and Responsibilities Renewal Process Management

• Provide end‑to‑end renewal execution support.
• Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals.
• Coordinate renewal activities, including timely communication with customers, sending renewal quotes, and addressing any questions or concerns.
• Collaborate with internal teams (Customer Success, Sales, Revenue Operations) to ensure a seamless renewal process for clients.
• Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.

Deal Advisory, Commercial Best Practices

• Partner on deal strategy and commercial negotiations for large, complex renewals.
• Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.
• Create a streamlined set of best practices for commercial structures and ensure adherence to those practices through training, automation and deal reviews.
• Provide Leadership with financial models and evaluation of deal economics, commercial terms and conditions and operational requirements to present risk/reward profile for opportunities.
• Make recommendations to account teams and Sales leaders based on competitive and market data, industry trends and other available knowledge base tools.
• Ensure Revenue recognition policies are understood, as well as financial and revenue risk for non‑standard deals.
• Lead non‑standard deal structuring (pricing, terms, payment schedules), review and approval in collaboration with other key stakeholders across Sales, Sales Operations, Revenue Accounting, Legal, FP&A, and if appropriate, Professional Services.
• Manage the queue of quotes to assure timely processing of approvals.

Renewal Forecasting and Reporting

• Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
• Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach.

Required

Education and Experience

• Bachelor's degree in fields such as (but not limited to) Accounting, Finance, Business, or equivalent work experience.
• 5+ years of experience in a deal desk, finance, contracts, legal, sales operations, or revenue role; software/SaaS/subscription experience a plus.
• Basic understanding of revenue recognition principles.
• Proficiency with  (Gainsight is a plus).

Knowledge, Skills, and Abilities

• Ability to understand technical requirements and propose solutions across multiple products.
• A knack for working well with a wide range of people, both internally and externally.
• Proven ability to lead complex negotiations involving bespoke commercial agreements.
• Superior verbal and written communication skills.
• Experience working within a high‑growth, technology company with the ability to operate successfully in a lean, fast‑paced organization.

Who We Are

One Stream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical…