Practice Administrator

Company Overview

Clavenna Vision Institute has been serving the Birmingham community for more than 40 years, providing comprehensive ophthalmology and optometry services. Specializing in cataract surgery, LASIK, glaucoma management, and advanced contact lens fitting, the practice is well-known for its patient-centered care and long-standing reputation. A great fit for candidates who value tradition, community trust, and excellence in eye health.

The Practice Administrator position provides administrative leadership and support to the practice. The position is responsible for the overall day-to-day operations of the practice, including optical, clinical, and surgical operations. They also handle budgeting and business decisions related to human resources and compliance, accounting and finance, marketing, and revenue cycle management in conjunction with the corporate headquarters of Eye South Partners.

The Practice Administrator ensures quality services are provided according to established policies and procedures and regulatory governing bodies by working in collaboration with practice physicians. The Practice Administrator ensures best practices are achieved and strategic goals are met. The position serves as a consultant to management of human resource - related issues, acts as an employee champion and change agent, assesses and anticipates HR and Operation related needs.

The Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, its culture, and its competition.

General Operational Responsibilities:

• Manages day-to-day operations for the clinical office
• Identifies and recommends procedural changes and solutions practice-wide
• Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channel
• Ensures key performance indicators are met across all departments
• Meets with the Regional Operation leaders and Physician leadership on a regular basis to provide recommendations, reporting, and insights
• Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance
• Assist with other local governance areas as defined by Eye South and Practice Managing Partners
• Assists with special projects as defined by Regional Operation leaders

Clinical and Front Office Operations:

• Manages all team members within the practice
• Identifies recurring patient care and surgery scheduling issues and seeks to find solutions
• Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes
• Ensures proper and efficient clinic and surgical flow. Works with providers, ASC, and Clinic team to develop and implement standard operating procedures for departments
• Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives
• Troubleshoots issues daily pertaining to patient care and scheduling
• Conducts regularly scheduled team and provider meetings

Human Resources & Compliance:

• Partners with Regional Human Resources to manage staff training and development for clinic
• Ensures timesheet authorization, PTO approvals, and all required payroll reporting is completed in a timely fashion
• Ensures the practice culture is reflective of the practice mission, vision, and core values
• Ensures the policies outlined in the Eye South Employee Handbook are met
• Ensures operational and facility compliance measures are met with the assistance of the Chief Compliance Specialist

• Bachelor’s degree required, (MBA or MHA preferred)
• 4+ years of multi-site clinical management experience required
• Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
• Proven ability to thrive in a highly matrixed environment
• Strong financial…