Assistant Spa Manager at MassageLuXe Birmingham Birmingham, MI

Overview

Assistant Spa Manager at Massage Lu Xe  Birmingham, a luxurious wellness retreat in Birmingham, Michigan.

We are located at 33347 Woodward Ave, Birmingham, MI 48009. This full-time or part-time position is for a self-starter who is punctual, reliable, and dedicated.

Massage Lu Xe  Spa in Birmingham, Michigan is a luxurious and serene wellness retreat devoted to providing an exceptional and rejuvenating experience. A wide range of massage therapies, skincare treatments, and relaxation amenities are offered to promote physical and mental well-being.

As the Assistant Spa Manager you will perform front desk duties, oversee daily operations, and ensure an impeccable level of service, creating an environment of relaxation and tranquility for clients and staff. You will lead a team of skilled therapists and support staff while engaging with clients to exceed their needs and expectations.

• All aspects of front desk duties, including staff scheduling, inventory management, and facility maintenance.
• Recruit, train, and supervise a team of professional service providers and sales staff.
• Ensure a consistent and high standard of service delivery that aligns with the spa's mission and values.
• Monitor spa performance metrics, analyze trends, and implement strategies for continuous improvement.
• Foster a positive and collaborative work environment that promotes teamwork and employee growth.
• Handle client inquiries, appointments, and feedback in a professional and timely manner.
• Maintain cleanliness, ambiance, and functionality of treatment rooms and common areas.
• Collaborate with the marketing team to promote spa services, packages, and special promotions.
• Maintain accurate records of financial transactions, inventory, and employee performance.
• Uphold and enforce spa policies and procedures to ensure compliance with regulations and safety standards.

• Associate or Bachelor's degree in Marketing & Sales, Business Administration, or a related field (or equivalent experience).
• Minimum of three years of experience in a massage spa with month-to-month membership sales and retention.
• Proven track record of successfully managing spa operations, staff, and guest relations.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• In-depth knowledge of various massage therapies and spa treatments.
• Excellent organizational and multitasking abilities.
• Proficiency in spa software and basic computer applications.
• Exceptional customer service and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Relevant certification in spa management or a related discipline.
• Self‑motivated to pave a clear pathway to Spa General Manager or multi‑location leadership roles.

We look for a dedicated spa professional with loyalty, passion, and dedication for delivering exceptional guest experiences and leading the sales team to success.

We invite you to apply for this Assistant Manager position at Massage Lu Xe  Spa in Birmingham, Michigan. We look forward to hearing from you!

Massage Lu Xe  Birmingham – Where Your Career in Wellness Begins & Passion Meets Purpose.