Director, Program Management

Company description

Hi there! We’ll Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We are seeking an Director, Program Management to join our team! This role will be responsible for end-to-end project management of CRM and cross‑channel digital initiatives that increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The Director, Program Management position steers small to medium size engagements with growing complexity for a client, or portfolio of projects across multiple clients.

In this role, you will direct the Program Management team to ensure that CRM and digital assignments are completed according to schedule and budget. You will think strategically about the client business, be a lead problem solver to support execution with the internal teams and be accountable for project scope financials and delivering against the sold‑as‑margin for clients.

• End-to-end project management of CRM and digital initiatives
• Effectively estimate engagements and perform a top‑down and bottom‑up analysis for various CRM and digital projects and programs
• Support staffing negotiations between programs/client portfolios
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract
• Assist end‑to‑end scope change management process
• Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions
• Ability to lead and mentor a team

• Project management experience including in a digital or marketing agency and previous client facing experience
• Demonstrated experience working with marketing, product, data & analytics teams, along with leading Mar Tech platforms such as Salesforce, Adobe, Braze, Epsilon and more
• Demonstrated experience in end‑to‑end management of medium‑size, complex CRM and digital programs for a client or multiple clients
• Demonstrated expertise in email development methodologies and best practices
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi‑cultural environment for end‑to‑end engagements
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and…