Zone Store Customer Service Specialist

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain the high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Locations: #1754 – 820 S. Old Woodward, Birmingham, MI 48009
, #1007 – 27958 Woodward Ave, Royal Oak, MI 48067
, #1780 – 29093 Southfield Rd, Southfield, MI 48076
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• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• At least eighteen (18) years of age.
• Legally authorized to work in the United States without requiring sponsorship now or in the future.
• Valid, unrestricted Driver’s License.
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

• High School diploma or GED.
• At least one (1) year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint‑related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Spanish language proficiency.

Life… with rewards, benefits and the flexibility to enhance your health and well‑being.

Career… opportunities to learn, develop new skills, and grow your contribution.

Connection… an inclusive team and commitment to our own and broader communities.

Step 1 – Online Application
Find the role(s) that interest you on our Careers page:  Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.

Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via Hire Vue. The interview will consist of a few behavioral‑based questions. You will be able to record and complete your interview anytime, anywhere—within 7 days of receiving an invitation.

Step 3 – In‑Store Interview
Your video interview is reviewed by a member of our Recruitment team. Top candidates are invited to meet with our team in a store, specialty wholesale branch, floor‑covering facility, or delivery service terminal.

For more about our benefits, visit  and click “Candidates” to view potential offerings if you are hired.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. We are a VEVRAA Federal Contractor and request that employment services delivery systems provide priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.