Senior Credit Controller

This is a well-structured, team-based credit control role within a professional, client-facing environment.

Youll be managing a live tenant ledger, working closely with surveyors and client finance teams, and taking real ownership of arrears recovery. Its a role that suits someone who enjoys stakeholder interaction, has a sharp eye for detail, and wants to operate in a more commercially involved credit function rather than just chasing debt.

• Managing recovery of outstanding rent and service charge arrears across a varied tenant ledger
• Chasing debt in line with agreed policies, using a mix of phone, email and formal escalation processes
• Working closely with surveyors and client accountants to resolve queries and unblock payments
• Monitoring and managing repayment plans, tracking performance and escalating where needed
• Analysing aged debt and supporting decisions around recovery strategy and escalation
• Instructing solicitors and enforcement agents where required, in line with client approval
• Maintaining accurate records of all activity, conversations and agreed actions
• Supporting monthly reporting, including aged debt analysis and performance tracking
• Reconciling tenant accounts and assisting with query resolution and missing documentation
• Supporting cash allocation and identifying unallocated payments during peak periods

• Experience in credit control, ideally within property, real estate or a complex B2B environment
• Confident managing a ledger end-to-end, including escalations and dispute resolution
• Strong stakeholder skills, comfortable working with non-finance teams and external clients
• Good analytical ability, able to interpret aged debt and support recovery decisions
• Solid systems experience, ideally within property systems (Yardi, Qube, Tramps or similar)
• Strong Excel skills and overall attention to detail
• Organised, proactive and able to manage workloads to tight deadlines

• Hybrid working with a collaborative, team-driven environment
• Exposure to a more commercially involved credit control function
• Clear structure, processes and stakeholder support to help you succeed
• Opportunity to build experience within a specialist, high-value sector