Ebilling Assistant - FTC

Ebilling Assistant - 12 month FTC

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Employment Type: Fixed Term Contract

Location: Birmingham

We have an exciting opportunity for an Ebilling Assistant to join our Billing team within the CSG Finance Service Centre on a 12 month maternity cover. Reporting directly into the Ebilling Supervisor, the main responsibility of the Ebilling Assistant will be to support accurate, timely and compliant Ebilling activity across high volume client portfolios.

The role will focus on preparing, validating and uploading high volumes of invoices and supporting billing documentation to a variety of client Ebilling portals, including Legal X, iSupplier and Legal Tracker, alongside other client-specific platforms. The successful candidate will work closely with the Billing teams, Partners, Lawyers and internal stakeholders to resolve upload issues, billing queries and data requirements in line with client protocols and firm deadlines.

This is a hybrid role connected to our Newport and/or Birmingham office, therefore you will need to ensure that you are able to attend one of these offices when needed.

• Have experience with various Ebilling portals to submit invoices accurately and within agreed deadlines, monitoring portal submissions, rejections and exceptions, taking prompt action to resolve issues or escalate where appropriate.
• Liaise with Partners, Lawyers and internal teams to obtain missing information, resolve billing queries and support right first time billing.
• Understand client billing protocols, data requirements, VAT treatment and submission rules to support compliant Ebilling.
• Review and update matter, payor and billing data to support accurate invoice submission.
• Investigate billing and Ebilling errors, including portal rejections, missing data, incorrect client references or format issues.
• Support credit notes, reversals and resubmissions where invoices require correction or rejection handling.

• Professional, self-motivated and positive, with a proactive approach to high-volume Ebilling activity and the ability to prioritise competing deadlines while maintaining accuracy across multiple portals and submission requirements.
• Experience in Legal Billing
• Confident communicator with the ability to build effective working relationships with key stakeholders
• Highly PC literate with strong systems skills, particularly in Excel, Elite 3E and/or Ebilling Hub.

• High levels of flexibility and a great work life balance
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!