Credit Controller

Location: West Midlands

Ready to take the next step in your career? Join an international market leader and build your future with us.
Are you a driven, proactive and commercially minded Credit Controller who thrives in a fast-paced environment? Do you enjoy taking ownership, solving problems and delivering tangible results? If you are looking for an opportunity to broaden your experience, develop your skills and progress your career within a successful international business, this could be the role for you.
We are looking for an ambitious Credit Controller to join our busy Support Function, supporting our Healthcare & Hospitality business. This is an exciting opportunity to become part of a dynamic team where no two days are the same, your contribution makes a real difference, and your potential to grow is encouraged.
As an international leader in our field, we offer the scale, expertise and opportunities of an established business, combined with the chance to develop your commercial knowledge, strengthen your financial skills and build a rewarding long-term career.
The opportunity
Working as part of our Credit Control team, you will take ownership of a customer ledger, playing a key role in effective cash collection, debt management and the overall financial performance of the business.
This is a hands-on role in a busy, demanding environment, ideal for someone who enjoys working at pace, takes pride in achieving targets and has the confidence to tackle challenges head-on. You will have the opportunity to build strong customer relationships, resolve complex queries, negotiate payment solutions and work collaboratively with colleagues across the business.
We want someone who is not content simply to follow a process, but who looks for solutions, takes the initiative and continually seeks better ways of working.
What you'll be doing

· Taking ownership of your ledger:
Proactively managing customer accounts, monitoring outstanding debt and driving timely payment in line with agreed commercial terms.

· Delivering results:
Making daily customer calls, following up on overdue balances and working consistently towards collection targets.

· Building relationships:
Communicating confidently with customers and internal stakeholders to resolve queries, overcome obstacles and secure positive outcomes.

· Solving problems:
Investigating disputed invoices, resolving account discrepancies, undertaking complex reconciliations and negotiating appropriate payment arrangements.

· Managing cash and accounts:
Taking responsibility for cash allocation, maintaining accurate customer records and ensuring account information is kept up to date.

· Providing insight:
Producing credit control reports, monitoring account performance and identifying issues that could affect cash flow or debt recovery.

· Supporting effective processes:
Ensuring work is completed accurately and on time, following company policies, commercial terms and relevant regulatory requirements.

· Contributing to the wider team:
Sharing ideas, supporting continuous improvement and helping to create a positive, collaborative and high-performing working environment.
What we're looking for
We are interested in your attitude, drive and potential, as well as your existing experience.
You'll ideally bring:

· Previous experience in credit control, accounts receivable or a similar finance or administration role.

· A proactive, results-driven approach, with the determination to follow through and achieve collection targets.

· Strong communication and negotiation skills, with the confidence to manage challenging conversations professionally.

· Excellent organisation and attention to detail, with the ability to prioritise a busy workload and meet deadlines.

· A commercial…