Claims & Compliance Support Officer

Position: Claims & Compliance Support Officer
Location:

Birmingham (Hybrid Work Pattern)

Contract:

Until 31 March 2026 (Initial 2‑month assignment)

Hays are working in partnership with a local council to provide additional capacity to a fast‑paced project team. As part of a large programme of work, we are seeking a Claims & Compliance Support Officer to help ease workload pressures and support the timely processing of delivery claims and documentation.

This role is ideal for someone with a strong eye for detail, excellent organisational skills, and experience supporting compliance or project‑based activity.

Key Responsibilities

Review and check funding and delivery claims submitted by external delivery providers.
Examine delivery paperwork and supporting documentation to ensure accuracy and completeness.
Identify and request clarifications, amendments, or missing details needed for output and outcome‑based claims.
Work methodically through detailed requirements to ensure correct processing of claims and compliance checks.
Support the preparation and formatting of documents for inclusion in project reports, including Excel and Word files.
Build effective working relationships with unfamiliar departments or organisations, promoting collaborative ways of working.
Provide clear feedback, guidance, and advice to delivery providers regarding their submissions.
Skills & Experience Required

Experience supporting project or programme delivery, particularly around claim checking or compliance activity.
High attention to detail with the ability to spot inconsistencies or missing information.
Strong organisational skills and the ability to work through detailed paperwork methodically.
Proficiency in Microsoft Office, especially Excel and Word.
Strong communication skills with confidence providing feedback or clarification requests.
Ability to build rapport quickly with internal teams and external partners.
Who We're Looking ForA proactive, detail‑focused individual who can quickly integrate into a busy team and support essential compliance and reporting activities. You'll be comfortable working with complex documentation and ensuring the accuracy and quality of claims submitted by delivery providers.

If you're ready for your next challenge and want to play a key role in supporting impactful public‑sector programmes, please send your updated CV!

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