Therapy Services Admin Assistant

Job Summary

An exciting opportunity has arisen for a full‑time administrative assistant to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield.

The role involves working on reception as part of the Therapy Services Team and dealing with all patients and visitors to the department. As a member of the Administrative Team you will carry out day‑to‑day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GPs and other health‑care providers. The position may also require working within the MSK Admin Team at the main Royal Orthopaedic Hospital site when needed.

It is a 37.5‑hour per week full‑time vacancy. Working hours are 07:15‑20:00 Monday‑Thursday and 09:00‑17:00 Friday, with occasional early and late shifts.

Please note this job may close sooner if enough applications have been received.

• Work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
• Provide clerical support for the Therapy Services Department.
• Maintain the electronic therapy database for the Therapy Services Department using TIARA.
• Process podiatry orders using the hospital’s INTEGRA system.
• Deal politely and efficiently with all face‑to‑face and telephone enquiries to the department.
• Deal with distressed, emotional or difficult patients over the telephone and face‑to‑face in a calm and professional manner.
• Receive and transmit confidential information in accordance with the Data Protection Act.
• Provide administrative support for the Therapy Services and MSK Admin Departments.
• Book patient appointments and classes, liaising with patients/carers.
• Register referrals received in a timely manner.
• Use the 18‑week tracker to identify referrals on an 18‑week pathway and prioritise as necessary.
• As part of this role you may also be required to work within the MSK Admin Team at the main Royal Orthopaedic Hospital site when required.

Essential Qualifications and Training

• English Language GCSE/Maths or equivalent.
• Experience working in a busy team or environment.
• IT and keyboard skills.

Desirable Qualifications and Training

• Previous experience in a healthcare setting.

Essential Experience

• Relevant clerical experience.

Desirable Experience

• Able to work on own initiative.

Essential Personal Qualities

• Team player.
• Pleasant and professional manner.
• Conscientious and hard working.

Desirable Personal Qualities

• Able to work using own initiative.
• Flexible.
• Reliable.
• Organised.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. The Trust is an equal opportunities employer, committed to an inclusive culture where difference is celebrated. We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies.

If you have a disability and need any support with your application or require reasonable adjustments, please contact the Recruiting Manager for this position.

Date posted
: 17 February 2026
Pay scheme
:
Agenda for change
Band
:
Band 2
Salary
: £24,465 a year
Contract
:
Permanent
Working pattern
:
Full‑time
Reference number
: 303‑7610832‑A

Job locations
:
Royal Orthopaedic Hospital Birmingham, Bristol Road South, Northfield, B31 2AP

Employer name
:
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
:
Royal Orthopaedic Hospital Birmingham, Bristol Road South, Northfield, B31 2AP

Website
: