Clinical Administrator

Job Summary

Job Title: Clinical Administrator

Salary: c. £25,000 per annum

Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.

Contract Type: Permanent

Location: Birmingham (Harborne Road, B15 3AA
)

Reports to: Centre Manager

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James Place centre in Birmingham, due to open in Spring 2026. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in facilitating a warm and welcoming introduction to the centre.

You will be expected to set and maintain the tone of the experience at James Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record‑keeping and help to ensure the centre runs safely and smoothly.

To apply, please submit your CV with a cover letter of up to 2 sides of A4 explaining why you are applying for this role. It is important to demonstrate you have the essential knowledge, skills and experience we are looking for in your CV and cover letter. Applications without a cover letter will not be accepted.

Closing date: 9am on Wednesday 11th March 2026

• Cover daily administrative tasks and duties at James Place Birmingham including first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.
• Deal with enquiries over email and telephone, schedule or amend appointments and take messages as required.
• Speak to men in distress who have contacted the centre and, where appropriate, take self‑referrals over the phone.
• Process referrals and maintain accurate records at all times in line with administrative procedures.
• Support users of the service to access information about other agencies.
• Maintain an effective appointment system ensuring all resources at James Place are used efficiently.
• Record and collate data to support the evaluation and monitoring of James Place.
• Provide admin support to the wider team as required, e.g., recording and sharing meeting minutes.
• Maintain a safe and tidy environment in all areas of the centre and monitor or replenish stocks.
• Support the Centre Manager to conduct routine Health & Safety checks and assessments.
• Complete electronic filing, shredding and general office administration.
• Provide occasional admin support to the Centre Manager, Head of Centre and Senior Management Team.
• Follow Health and Safety procedures around alarms, security, heating, lighting, electrical equipment and lone working.
• Manage refuse and recycling collections, ensuring contractors collect each week.

Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.

Treat every person who contacts us with respect and offer them support in line with our values, policies and procedures.

Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.

• Excellent people and organisational skills, with the ability to communicate compassionately both verbally and in writing, with a range of stakeholders.
• Strong administration skills and comfort with Office 365 suite, shared Outlook inboxes and calendars.
• Attention to detail and proactive with high workload management.
• Strong communication skills (written and verbal) and excellent interpersonal skills, able to remain calm and caring in challenging situations.
• Ability to manage time effectively, prioritise workload and meet deadlines.
• Maintain accurate records and follow set procedures.
• Strong IT skills and the ability to learn new systems quickly and efficiently.
• Knowledge of Data Protection Regulation and safeguarding procedures.
• Ability to work in a therapeutic environment and maintain personal safety and safety of colleagues and visitors.
• Ability to engage with James Place values and promote equality, diversity and rights.
• Commitment to suicide prevention and working with men in suicidal crisis.

• Experience working in a therapeutic or health‑based setting.
• Knowledge of relevant Health and Safety procedures.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

James' Place Charity

Harborne Road
Birmingham
B15 3AA

Website: