Administrative​/Clerical Coordinator, Customer Service Rep

Our Asset Management team are looking for a coordinator to join our team based in Birmingham to support the smooth running of our Helpdesk service. This includes liaising with internal stakeholders, subcontractors, external clients, and tenants to ensure efficient service delivery, adherence to KPIs, and a consistently high standard of customer care.

You will join a large team of professionals, including administrators, coordinators, project managers, surveyors and partners. Based in our Birmingham hub office, you will be part of a community of over 100 colleagues across various divisions. This means plenty of exciting events, office socials, health and wellbeing initiatives, and fundraising activities to get involved in.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and this can be discussed at the application stage.

• Act as the first point of contact for all Helpdesk telephone and email enquiries across all property management contracts.
• Allocate incoming work requests to the appropriate asset managers and/or subcontractors.
• Liaise with telecoms providers regarding access requests and related enquiries.
• Support the arrangement of appointments with tenants and telecoms providers.
• Ensure all properties maintain full compliance in line with the requirements of each contract.
• Manage tenant and subcontractor expectations effectively when processing repairs and maintenance requests.
• Escalate customer complaints where required.
• Provide support to the team in improving and streamlining processes and reporting activities.

The ideal candidate will have strong IT skills, including proficiency in Excel. They will be highly organised, able to prioritise effectively, and thrive in a fast‑paced environment while managing multiple deadlines. With excellent communication and customer service skills, they will confidently engage with a range of stakeholders and build strong client relationships. They will work well under pressure, demonstrate initiative, maintain confidentiality, and show high attention to detail.