Receptionist​/Medical administrator

Overview

Job Summary
:
This is a multi-skilled and highly responsible role within a busy GP surgery, combining patient-facing reception duties with administrative responsibilities and prescription processing. Working as part of a supportive team, the post-holder plays a key role in delivering high-quality patient care and ensuring the smooth running of the practice.

• GP receptionist: is the first point of contact for patients and visitors at the practice. The role involves providing excellent customer service, managing appointments, handling inquiries, and supporting the administrative functions of the practice.
• Medical administrator: include appointment management, processing repeat prescriptions, handling incoming and outgoing communications, managing referrals, coding clinical information, and maintaining accurate patient records. The role also involves liaising with patients, clinical staff, and external organisations to resolve queries and coordinate care effectively.
• Main duties of the job (general): book patient appointments for routine care, urgent needs, and medication reviews; manage repeat prescriptions; open, scan and distribute incoming mail; code clinical correspondence; input confidential patient data; handle calls and messages; provide cover during colleague absence; promote online registration; and ensure documentation and systems are maintained securely and efficiently.

The following lists reflect Essential and Desirable criteria as provided in the original description.

• Essential – Qualifications
  :
  Good standard of general education. GCSE or equivalent Mathematics and English (Desirable).
• Essential – Experience
  :
  Experience of working in a patient care environment (primary care or pharmacy preferred); excellent written and oral communication; IT skills with Microsoft packages; ability to prioritise, plan, and organise; pro-active problem solving; strong interpersonal skills; able to work under pressure; commitment to confidentiality.
• Desirable – Additional
  :
  Understanding of General Practice office environment;
  Full UK Driving Licence;
  Knowledge of Systm One; knowledge of EPS and prescription management.
• Other pre-employment checks
  :
  Proof of right to work in the UK; two satisfactory references; DBS check.

Church Road Surgery and its branch site, Tile Cross Surgery, has an 11,200 patient list and is based in the east of Birmingham. We are a friendly, supportive and innovative team led by 2 GP Partners and includes GPs, ACPs, ANPs, clinical pharmacists, FCPs, PAs, social prescribers, nurses and admin. We are part of the Federation of Our Health Partnership and the Shard End & Kitts Green PCN.

Our health partnership membership offers staff benefits including NHS pension and a salary sacrifice car scheme. We aim to embrace innovation to provide excellent patient care while supporting and developing the team and evolving the Practice. We are rated Good by CQC.

Date posted: 03 February 2026

• Pay scheme:
  Salary £12.71 per hour
• Contract:
  
  Permanent
• Working pattern:
  Full-time
• Locations:
  Doctors Surgery, 90 Church Road, Sheldon, Birmingham, B26 3TP
  ;
  Tile Cross Surgery, 144 Tile Cross Road, Birmingham, B33 0LU

Main duties of the job

• The Post-holder will apply practice policies, standards and guidance; discuss impact with the team; participate in audits; attend staff and reception meetings.
• GP Receptionist responsibilities include making appointments, answering calls, triaging medical needs, assisting clinicians, maintaining filing systems, and ensuring clinical rooms are stocked.
• Medical Administrator responsibilities mirror the administrative duties outlined above, including appointment management, communications, coding, referrals, and use of the Systm One system.
• Provide cover during colleague absence, manage mail, and promote online registration.

This job description provides an outline of key tasks and responsibilities. There may be additional duties commensurate with the position and regular reviews of the description may occur.