Band 2 Administrator

Band 2 Administrator The closing date is 08 June 2026

We are seeking an organised, friendly, and reliable Administrator / Receptionist to join our team in the Diabetes & Endocrine Centre. This is a varied role combining 2 days reception cover with general administrative duties for the Diabetes nursing team and the Endocrine nursing team, ideal for someone who enjoys working in a busy, people-focused environment.

If you think you may suit this role, please read the person specification and ensure you meet all the criteria as we will only be shortlisting those applicants that do meet the listed requirements, i.e. maths, English and experience / knowledge.

• Provide professional and welcoming reception cover for visitors, patients, and staff
• Answer incoming telephone calls, redirecting queries appropriately
• Manage appointment bookings, messages, patient packs and general enquiries
• Maintain reception area standards and ensure a positive first impression

• Carry out a range of administrative tasks including data entry, filing, appointments, cashing up clinics and record management for the Diabetes and Endocrine teams
• Support the wider team with day-to-day office administration
• Process correspondence, emails, and documents in a timely manner
  
  Maintain accurate electronic and paper records
• Assist with meeting arrangements and diary management as required

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

• Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy office / customer care environment
• Experience of working in healthcare
• Previous experience of reception work

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Ability to travel to multiple sites

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust