Concessionary Travel Assistant

Job in Birmingham, West Midlands, B1, England, UK

Listing for: Connect2Kent

Full Time position
Listed on 2026-06-07

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Customer Service/HelpDesk
Office Administrator/ Coordinator, Admin Assistant

About the Role

Customer Service and Administrative support across all aspects of delivery for KCC's School bus pass schemes. Handling customer enquiries received by telephone and via email and general administrative support towards the delivery of the Kent County Council Travel Saver and Kent 16+ Travel Saver schemes.

What is the day-to-day of the role

Handling customer enquiries received by telephone and via email, resolving problems and providing accurate information
Manage complaints
Liaison with other council departments as necessary to resolve issues regarding travel arrangements
Support for other team members during busy periods or as and when the business requires
Plan and organise own work to identified priorities

Required Skills and Qualification

Office administration experience
Experience of drafting correspondence
Experience of working with a social care environment
Computer literacy
Ability or organise and prioritise workload
Be able to work with minimum supervision

Benefits

No weekend working. 37.5 hours per week.
Monday - Friday 09:00-17:00

Connect2

Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

#J-18808-Ljbffr

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
View / Apply for Jobs
Matching My Jurisdiction