Patient Access Clerk | Royal Orthopaedic Hospital NHS Foundation Trust

Responsibilities

• Provide administrative support in the booking centre using the electronic booking system and support patients, clinicians and other Trust Staff.
• Take calls from patients, carers, members of the public and Health/Social Care staff, adhering to policies and procedures and maintaining confidentiality in accordance with Caldicott Guidance and Data Protection Act 1998.
• Use IT packages and systems.
• Work as part of a team and individually to provide high‑quality booking services, effective, efficient, customer‑friendly service to all patients and carers.
• Answer telephone enquiries within the busy call centre.
• Process electronic and paper referrals daily, date‑stamping and monitoring receipt in electronic systems.
• Provide evening outpatient department reception cover.

The Royal Orthopaedic Hospital NHS Foundation Trust is an equal opportunities employer.

We employ people of difference and are committed to growing an inclusive culture, where differences are celebrated and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented, please do get in touch with the Recruiting Manager for this position so that the team can support you.