Case Handler

Location: Digbeth

Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology?

If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team.

As the Case Handler, you will be carrying out a range of duties, some of which have been listed below:

Role Overview

Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis.

Key Responsibilities

· Written / verbal communication with the external contractors - Communicate schedule updates and changes promptly to all stakeholders.

· Maintain the inspection scheduling calendars

· Auditing inspection reports

· Handling remedial process and ensuring timelines are kept

· Adhere to departmental processes and procedures

· Keep trackers up to date

· General administration duties associated with our external partners in relation to their property health and safety audits

· Responding to queries and providing accurate information

· Demonstrating strong attention to detail in all tasks

· Identifying and resolving issues effectively

· Reviewing and auditing invoices for accuracy and compliance

· Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity.

· Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems.

· Monitor inspection progress, follow up on pending inspections, and proactively address any delays.

· Any other duties related to compliance department as the business requires

The Case Manager will be proficient in administration duties and will be accustomed to working in a fast paced team. This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential.

If you would like to apply for the Case handler role, then please do so by clicking 'apply. You can additionally reach out to Haleema for a confidential chat regarding this role