Billing Coordinator

We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.

• Process DOH within agreed SLAs
• Review Excel-based DOH reports and assess chargeability
• Raise sales invoices and process credits and re‑invoices
• Update the Customer Portal daily with completed dockets
• Manage invoice queries and resolve errors
• Support continuous improvement of DOH processes

• Competitive Salary:
  Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro‑rated in hours) + time off in lieu for Bank Holidays worked
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts:
  High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development:
  Extensive growth and advancement opportunities
• Free Onsite Parking:
  Hassle‑free commuting
• Dress Down Fridays:
  Casual attire to wrap up the week

• Experience using ERP systems and Excel
• Strong attention to detail and analytical skills
• Ability to meet deadlines in a fast‑paced environment
• Positive, proactive team player
• Ability to pass National Security Vetting (CTC/SC)

• 2–3 years’ experience in a processing, billing, or accounts role