BEC and Receptionist

We are looking for a reliable, customer-focused BEC and Receptionist to join our team at HMRC Birmingham Regional Centre. This is a varied and rewarding role where you will be the first point of contact for visitors, helping to deliver outstanding customer service while supporting the day‑to‑day operation of the building. The successful candidate will undertake reception, administration, cleaning, porterage, catering support, and general facilities duties to ensure a safe, clean, and welcoming environment for staff and visitors.

• Provide excellent customer service and act as the first point of contact for visitors and building users.
• Carry out reception and administrative duties, including answering calls, responding to emails, filing, and issuing keys.
• Maintain high standards of cleanliness and support general facilities and porterage services.
• Replenish refreshments and supplies in communal areas.
• Assist with café, mailroom, and other operational support duties when required.
• Operate tills and follow cash handling and company procedures.
• Report maintenance issues, hazards, and equipment faults promptly.
• Follow all Health & Safety, COSHH, Food Safety, and security procedures.
• Support colleagues across the site and work flexibly to meet business needs.
• Complete all tasks and paperwork accurately while maintaining a safe, professional, and welcoming environment.

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Good organisational and administrative skills.
• Reliable, flexible, and professional approach to work.
• Basic IT skills, including email and administrative systems.
• Awareness of health and safety practices.

• Previous reception, facilities, cleaning, hospitality, catering, or customer service experience.
• Cash handling and till operation experience.
• Experience working within a secure or corporate environment.

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day