Student Casual - Worklink - Customer Service Assistant- Worklink - Campus Services - Grade 2

Customer Service Support Assistant – Worklink

As a Worklink Reception and Administration Assistant you will support students and staff by managing queries across the Worklink Portal, telephone, email and face‑to‑face. Your role will involve self‑allocation of workload, providing reception cover, liaising with hiring managers, HR and Payroll teams, and ensuring compliance with employment legislation.

• Respond to queries via the Worklink Portal, telephone and in person in a professional manner, resolving issues and escalating appropriately.
• Self‑allocate and manage workload using the Worklink Portal, meeting customer service standards.
• Work effectively as part of a team, collaborating with others to complete tasks and resolve issues.
• Cover the reception area and telephone lines, greeting visitors warmly and answering calls promptly.
• Liaise with colleagues including hiring managers, HR and Payroll teams.
• Ensure compliance with employment legislation, including verification of Right to Work documents.
• Carry out any additional duties reasonably required as part of the Worklink service.
• Maintain a positive and friendly attitude to create a welcoming environment.
• Support and participate in events and activities to promote the Worklink service.

• Available to work 2 days a week, Monday to Friday, between 10:00am and 4:00pm, with a minimum of 8 and a maximum of 20 hours per week.
• Previous customer service or receptionist experience in a fast‑paced professional environment.
• Exceptional customer service skills in person, over the telephone, or via email/portal.
• Proactive attitude to assisting customers.
• Good IT skills, including Microsoft Office, and ability to learn new software and processes.
• Excellent verbal and written communication skills.
• Strong organisational and administrative skills.
• Ability to devise creative solutions to issues.
• Ability to prioritise workload and work effectively under pressure.
• Energy, commitment and enthusiasm.
• Ability to work effectively as part of a team and build productive work relationships.
• Previous experience working for the University of Birmingham is an advantage.

Working hours are 10:00am–4:00pm on weekdays, with the Worklink Hub open 10:00am–4:00pm on weekdays. The role may require support of events, including occasional weekend work.

All candidates must be current University of Birmingham students. You will need to pass a Right to Work check before work commences. International students must apply to the Registry for the appropriate authorised absence. Employees are limited to 20 hours per week during term time for a maximum of 13 consecutive weeks, unless a formal agreement is in place for extended hours.