FM Contract Manager

FM Contract Manager, Birmingham based The Company

A leading UK-based leisure and attractions operator with a varied estate of high-footfall destinations across visitor experiences, hospitality and entertainment. The organisation runs complex, customer-facing environments requiring strong operational standards, compliance, safety management and facilities delivery, while continually investing in guest experience, asset performance, sustainability and commercial growth initiatives nationwide.

We are seeking an organised, proactive and detail-focused Facilities Management Contract Manager to provide operational, administrative and financial support across a portfolio.

This role is central to the smooth running of day-to-day facilities management operations, ensuring that systems, documentation, reporting and compliance processes are maintained accurately and efficiently. Working closely with internal teams, clients and suppliers, you will help support effective service delivery, strong contract governance and continuous improvement across the contract.

Key responsibilities will include:

• Coordinating daily contract support activities, managing contract administration, maintaining compliance records, updating CAFM systems and ensuring contract data is accurate and auditable.
• You will also support financial processes including raising purchase orders, processing invoices, tracking costs and assisting with budget updates.
• The role will involve producing monthly reports, KPI packs and performance updates, as well as supporting audits, mobilisation activity and wider service improvement initiatives.
• You will be expected to identify opportunities to drive value, improve processes and help ensure high standards are consistently maintained.

We are looking for someone with experience in facilities management, contract administration, operational support or a similar environment. You will need strong organisational and multitasking skills, excellent attention to detail and the ability to manage your workload independently.

Strong communication skills are essential, as you will be liaising regularly with clients, suppliers and internal stakeholders, resolving queries and providing a high level of customer support.

Experience using CAFM systems and Excel/reporting tools would be highly beneficial, along with an understanding of purchase orders, invoicing and cost tracking.