Apprentice Training & Development Administrator

Reporting to the Training & Development Officer, the role will assist with the administrative duties in relation to all areas of Education & Training.

• First point of contact in the Knowledge Hub at the welcome/reception area for Education & Training.
• Provide administrative support to the Training & Development team and support operational running of the Knowledge Hub.
• Assist the department to develop and implement effective and efficient training systems and processes.
• Assist with collation and analysis of data relating to consumer experience and update training attendance records.
• Reception and customer service, directing learners to activities in the Knowledge Hub.
• Deal with and direct staff queries (in person and on the telephone) appropriately.
• Utilise feedback mechanisms to report on training evaluations.
• General secretarial skills and keep filing systems up to date.
• Deal with telephone queries and refer on to appropriate team members.
• Replenish and restock refreshments throughout the day.
• Maintain and monitor training attendance on the Learning Management System.
• Assist with preparation and set up of meeting rooms, training spaces and associated equipment as required.
• Work collaboratively across the Education & Training Department, providing support and assistance to colleagues and team members where needed.
• Demonstrate a flexible, positive, and proactive approach to supporting departmental activities and service delivery.

The Trust is an equal opportunities employer and welcomes people of difference. We are committed to an inclusive culture where difference is celebrated and people can bring their whole authentic self to work. The Trust is a Disability Confident Leader and offers supportive interview schemes for disabled applicants and reasonable adjustments throughout the selection process.