Band 3 Senior Administrator - Finch Road

The Senior Administrator plays a vital role in supporting the smooth and efficient running of the service, providing high‑quality, patient‑focused administrative support to ensure the delivery of safe, effective, and well‑coordinated care.

• Manage patient enquiries via telephone, email, and face‑to‑face contact, ensuring all queries are handled promptly, professionally, and with sensitivity.
• Maintain accurate patient records, ensuring all information is entered correctly onto relevant NHS systems.
• Support appointment and clinic management, including booking, rescheduling, sending reminders, and coordinating with clinical staff to ensure efficient patient flow.
• Prepare and distribute documentation such as letters, reports, meeting papers, and clinical correspondence, ensuring accuracy and confidentiality.
• Monitor and manage shared inboxes, ensuring all incoming communication is actioned within agreed timescales.
• Act as a key point of contact for internal and external stakeholders, providing clear and professional communication.
• Support data collection and reporting, including updating spreadsheets, running system reports, and assisting with audits.
• Coordinate meetings, including scheduling, preparing agendas, taking minutes, and following up on actions.
• Maintain office systems such as filing, stock control, ordering supplies, and ensuring equipment is functioning.
• Work collaboratively with the wider administrative team, providing cover and support during periods of absence or high demand.
• Ensure compliance with NHS policies, including confidentiality, data protection, safeguarding, and health and safety.

The postholder will be expected to work proactively, use initiative, and demonstrate strong organisational and communication skills, support colleagues across the team, uphold confidentiality and data protection standards, and ensure that administrative tasks are completed to a high standard and within required time frames.