Licensing Officer Grade 3

About the Role

Licencing Officer in the Hackney Carriage and Private Hire Licencing team at Birmingham City Council, based in Garretts Green.

Processing taxi licencing applications accurately and efficiently, reviewing documentation, maintaining records in internal systems, issuing taxi badges and licence plates, supporting general administrative tasks, and responding to queries for customers and stakeholders.

• Process taxi licencing applications and verify documentation in line with council standards.
• Upload and maintain records within internal systems.
• Produce and issue taxi badges and licence plates.
• Support general administrative tasks within the licencing team.
• Respond to queries and provide support to customers and stakeholders.

• Strong attention to detail and accuracy.
• Ability to confidently work with data and documentation.
• Excellent organisational and administrative skills.
• Ability to follow processes and meet deadlines.
• Good communication skills.
• Positive attitude and willingness to learn.
• Background in administration, compliance or document processing is advantageous.

• Competitive hourly rate.
• Guaranteed full‑time role with long‑term employment.
• Access to a training platform for skill development.