Clinic Administrator

As the Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer‑facing position demands excellent communication skills, the ability to work autonomously, prioritise tasks and tackle challenges effectively.

You’ll provide crucial administrative support to the Clinic Manager and Deputy Clinic Manager, contributing to the clinic’s overall efficiency. You’ll also oversee timely reports and orders, remind responsible individuals of submission dates and alert the Clinic Manager to approaching deadlines.

Diaverum’s mission is to improve the quality of life for renal patients and we achieve this through our values of competence, passion and inspiration. We are one of the world’s leading renal care providers, with over 35 nurse‑led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more.

• Warmly welcome and assist patients and visitors to the clinic.
• Provide comprehensive administrative support to the Clinic Manager, Deputy Clinic Manager and the clinic as a whole.
• Maintain communication with the referring Trust/Hospital.
• Prepare materials, reports and information for meetings.
• Assist with patient documentation requests.
• Facilitate patient survey and feedback distribution.
• Ensure stock orders are placed promptly.
• Prepare reports related to treatment numbers, billing and reconciliations.
• Maintain professionalism to ensure visitors experience great care during their clinic visits.

• GCSE level education or equivalent (essential).
• Strong administration skills and experience in diary management.
• Previous experience in a hospital, healthcare or customer service setting.
• Prior stock control experience.
• Proficiency in report writing and reconciliation.
• Ability to work independently and collaboratively.
• Essential computer literacy with proven MS Office skills (Word, Excel and PowerPoint).
• Excellent verbal and written communication skills with the ability to build rapport.
• Fluency in English.

• 35 days holiday (inclusive of 8 days bank holiday) increasing with service (pro rata).
• Full‑time position: 37.5 hours per week, between 8 am and 6 pm, Monday to Friday.
• Holidays on Christmas and New Year’s Day.
• Free uniform, tea & coffee, flu vaccine and Christmas meal.
• Life assurance, We Care, company pension, Blue Light and Concert for Carers.
• Post subject to references, right to work checks, DBS and OH.

All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.