Band 2 Ward Clerk - Patient Administration

Mynd nôl University Hospitals Birmingham NHS Foundation Trust

The closing date is 28 June 2026

Ward Clerks – Heartlands Hospital – part‑time, full‑time and fixed‑term posts (up to 12 months) available.

We have an exciting opportunity for enthusiastic and organised individuals to join our ward clerk team at Heartlands Hospital.

We are currently recruiting for several positions within Heartlands which include full‑time, part‑time posts (varying hours) and 1 fixed‑term post of one long day (11.5 hours per week).

As a Ward Clerk, you will play a key role in supporting the day‑to‑day administrative functions of a ward. You will act as the first point of contact for patients, visitors, and staff, helping to ensure the smooth running of the ward environment.

• Greeting Patients, visitors and staff
• Updating Oceano system with admissions/transfers/discharges
• Booking appointments
• Liaising with staff/relatives
• Answering phones/buzzers
• Lifting/carrying patient notes
• Filing notes
• Scanning

• Excellent organisational and communication skills
• Ability to work well under pressure in a busy environment
• A friendly and professional manner
• Previous administrative or clerical experience (desirable, but not essential)

This is a fantastic opportunity to be part of a dedicated team providing vital support in a healthcare setting. If you're a team player with a passion for helping others and a keen eye for detail, we'd love to hear from you.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please note:

For a detailed job description for this vacancy, please see attached Job Description.

• Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

• Experience of dealing with the Public/Customer service experience
• Experience of using IT systems
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in a busy environment
• Experience of working in Healthcare

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Ability to travel to multiple sites
• Ability to handle cash & valuables
• Ability to work under pressure and deal with stressful situations

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Birmingham NHS Foundation Trust