Helpdesk Scheduler

Job in Birmingham, West Midlands, B1, England, UK

Listing for: CMS - Recruitment

Full Time position
Listed on 2026-06-30

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator

Salary/Wage Range or Industry Benchmark: 9.8 GBP Hourly GBP 9.80 HOUR

Helpdesk Scheduler

Bury St. Edmunds

Monday to Friday 8am – 4.30pm

£9.80 per hour

Temp to Perm

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk scheduler to join their team.

Due to the nature of the contract requirements, you will also be required to go through a level of security clearance

Day to day duties

Handling inbound and outbound calls
Action emails
Logging jobs and allocating work to engineers
Prioritising work as appropriate and efficiently
Cross check all assignments
Respond to all suppliers/client/contractors’ emails and file accordingly
Chase up outstanding reports from engineers & clients etc
Working towards SLAs
Running reports
Manage the completion process once works are carried out
Ensure compliance and procedures are followed as directed
Other ad hoc administrative duties as required

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

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