Legal Support Administrator

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

We're recruiting for a Legal Support Administrator to join our Support Services team in Birmingham.

If you enjoy administration work and being part of a successful, friendly, and high‑performing team, then this is the job for you. You’ll be working closely with fee earners and Partners to make sure they always have the right administrative support.

This is a busy and fast‑paced role, so you’ll need to be able to work quickly and accurately, building strong relationships with your team and our clients.

What you’ll be doing:

• Handling fee earner queries by email & MS Teams
• Making sure all team files are in good order and databases are kept up to date
• Opening & closing case files on the relevant case management systems
• Making payments of invoices, cheques, BACs payments & billing
• Supporting fee earners with the preparation of cases, e‑bundles & paper bundles
• Administration of the department's digital storage platforms
• Booking fee earner travel and meetings and managing expenses
• Managing the office inbound post, printing, scanning
• Managing Radiology requests across multiple digital platforms
• Dealing with urgent support requests within a timely manner

• Experience carrying out administrative tasks in a busy office, customer service or professional services environment.
• Ability to organise and prioritise a varied workload, managing multiple tasks and deadlines simultaneously.
• Strong attention to detail, with the ability to maintain accurate records and process information correctly.
• Effective verbal and written communication skills, with the ability to work professionally with colleagues and stakeholders.
• Ability to use Microsoft Office applications and learn new systems and processes.
• Ability to work independently while also contributing positively as part of a team.
• Experience working to service standards, deadlines or performance targets.
• Ability to adapt to changing priorities and business needs.
• Experience supporting professionals within a legal, healthcare or other regulated environment.
• Experience using case management, document management or workflow systems.
• Experience processing invoices, payments, expenses or billing‑related administration.
• Experience supporting file management, audits or records administration.
• Experience preparing digital or paper‑based documentation packs, bundles or reports.
• Experience arranging meetings, travel or diary coordination.
• Knowledge of data protection and confidentiality requirements when handling sensitive information.

• 25 days holidays as standard plus bank holidays
  - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well‑being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are…