Band 2 Receptionist - Finch Road

Responsibilities

• Deal with queries from service users, including GPs, patients and their representatives either face‑to‑face or via telephone in a professional manner consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Take accurate written messages and pass more complex queries to relevant staff.
• Use word processing packages and Microsoft Office to produce various documents such as faxes, letters, tables, etc. Daily use Outlook for communication (sending/receiving e‑mails), along with booking and checking meeting rooms and equipment.
• Perform routine clerical duties including filing, photocopying, production of letters, reports and other similar documents to specified formats using appropriate software packages and office equipment. Ad‑hoc production of notices for the office using appropriate software.
• Provide a telephone answering service for members of the Locality Team and transfer calls to appropriate members of staff, or take messages and ensure details are accurately logged in the correct message book as and when required. Validate patient details and demographics, updating any changes in the FTB Database.