Training & Development Administrator

Overview

• Develop and maintain efficient administrative systems to effectively support the Learning and Development (L&D) function
• Manage and update training databases and filing systems to ensure accuracy and accessibility
• Act as a key point of contact for training-related enquiries, providing clear, professional guidance to managers and staff
• Coordinate and book training courses, ensuring all arrangements are handled smoothly and efficiently
• Produce and analyse attendance reports and evaluation data to support continuous improvement
• Maintain and update training management information and reporting systems
• Oversee and administer e-learning platforms, ensuring a seamless user experience
• Coordinate the scheduling of meeting and training rooms using Outlook, optimising availability and usage
• Communicate course details effectively by issuing joining instructions to staff and line managers
• Organise and support the delivery of training events from planning through to completion
• Prepare high-quality training materials, including copying, collation, and stock management
• Maintain accurate records of both internal and external training activities and resources
• Compile and distribute comprehensive end-of-course evaluation summaries and reports
• Provide flexible, high quality administrative support to HR & the Learning & Development team as required
• Deliver a first class front of house experience, managing communications promptly and professionally while effectively triaging enquiries to the appropriate personnel
• Communicate information clearly and efficiently using appropriate channels, supporting smooth organisational operations and effective collaboration across teams
• Manage incoming calls and messages, ensuring accurate and timely distribution to relevant departments

• Level 2 Maths & English
• CIPD or Learning & Development qualification desirable but not essential
• Experience in an administrative role, ideally within Learning & Development or HR
• Strong organisational skills with the ability to manage multiple tasks and priorities
• High level of accuracy and attention to detail when managing data and records
• Confident communicator, able to engage with stakeholders at all levels
• Proficient in Microsoft Office and comfortable using data systems
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment
• A good standard of business English and Maths
• Up to date Employment Law knowledge to be able to apply wide ranging legislation relating to the employment cycle
• Hands on experience with induction processes and designing learning interventions
• Strong understanding of the full training cycle and blended learning approaches (classroom and e-learning)