Transcription Officer

Transcription Officer

Final date to receive applications: 22 July 2026

Department: All Formats

Employment Type: Permanent - Full Time

Location: Harborne, Birmingham, UK

Compensation: £24,493 - £26,455 / year

The post holder will be expected to produce transcription documents in Braille, Audio and Large Print within deadlines, in line with commercial contract specifications and service level agreements.

This is a fantastic opportunity to join All Formats, one of the UK’s leading accessible format transcription companies, who were established over 25 years ago. All Formats is a part of Queen Alexandra College. QAC is a college that supports students with a wide range of disabilities. Any profits generated by All Formats go directly back into the college to help enhance our students’ learning journey.

We are seeking a Transcriptions Officer to provide a high standard of confidential work, to provide an efficient and timely service to external stakeholders and clients. The post holder will be required to transcribe highly confidential information into large print and other accessible formats.

As an entry level position no prior experience is required as full training will be provided; however a high level of competence in Microsoft Office software such as Word is a must. Good verbal and written communication skills and excellent time management and organisation skills are also required. A customer-focused approach combined with excellent attention to detail and an ability to work accurately and calmly under strict deadlines is essential.

Candidates must be flexible to assist in meeting fluctuating deadlines across various areas of the business.

Please note that this role usually consists of an interview and in-tray exercise.

• Core
  
  Role Responsibilities:
  
  provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.
• Daily reconciliation of delivery with client instructions; prepare received data for scanning and the transcription process.
• Use a wide variety of specialist software to produce items in the preferred format.
• Prepare and complete basic maintenance on equipment used for transcription purposes (e.g. printers, Braille embossers, scanners).
• Liaise with colleagues and managers to ensure the department is aware of outstanding work against the SLAs.
• Liaise with clients regarding live projects and, within the team, assist with providing daily and monthly reports.
• Collate relevant data on completed jobs, in preparation for invoicing.
• Follow essential security protocols as necessary for the business.
• Respond to incoming enquiries from potential clients via email and/or telephone, providing information and/or quotes as required.
• Monitor All Formats stock levels for transcriptions stationery and postal service, informing relevant individuals to ensure orders can be progressed.
• Facilitate postal duties, as commensurate with the role.
• Provide support for a range of QAC Enterprise activities, and represent the team at events where appropriate.
• Occasionally distribute printed marketing materials for College Enterprises.

• As part of QAC’s process of continuous improvement; work with the All Formats Manager to implement projects/initiatives to improve the All Formats enterprise and services.
• Adhere to the College’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.
• Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion.
• Comply with all College policies and procedures.
• Maintain CPD and undertake appropriate training and development as required, including any mandatory and/or refresher training required for the role.
• Undertake other duties as commensurate with the role and in agreement with the All Formats Manager.

The Transcriptions Officer (Extended Role) will undertake the Core Role Responsibilities above, but in addition will demonstrate the skills and experience necessary to undertake a wider role across the full range of formats (Large Print, Audio, Braille),…