Medical Secretary

Support Medical Secretary

Closing date: 21 July 2026.

An exciting opportunity has arisen within the Spinal Services admin team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Support Medical Secretary.

We are looking to recruit an enthusiastic and motivated individual to support the spinal medical secretaries. The successful candidate will need to have excellent organisational skills, initiative, and good prioritisation skills.

The position provides the opportunity to work within a very supportive and welcoming team and to further develop your knowledge and skills.

Requirements: GCSE level (or equivalent), strong audio typing, and proficiency in Microsoft Office, particularly Word and Outlook.

Provide full and comprehensive assistant medical secretarial cover to support the clinicians and medical secretary department.

• Provide a comprehensive assistant secretarial service to clinicians and clinical teams in conjunction with the Senior Team Secretaries.
• Deputise for the Personal Medical Secretaries on an ad‑hoc basis, for annual and sick leave.
• Assist or deputise for the Personal Medical Secretaries on an ad‑hoc basis regarding admissions, waiting lists, ad‑hoc ward attenders and cancellations, ensuring hospital policies are adhered to.
• Receive phone calls from patients, relatives and GPs, ensuring they are dealt with in a timely manner or passed to the appropriate secretary as required, maintaining the highest possible customer care at all times.
• Communicate with other sections within patient access and other departments as required.
• Type clinics and reports into PAS/Spinal/CRIS system as requested by the Personal Medical Secretaries.
• Liaise with hospitals and GP surgeries for information.
• Photocopy and fax documents as required.
• Open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached; act promptly and appropriately to all e‑mail correspondence.
• Track case notes in and out of departments.
• Ensure loose filing is amalgamated with case notes within the department or health records.
• Liaise with appropriate staff to make routine appointments or cancellations as directed by the Personal Medical Secretaries.
• Support the Team Leader to induct and support junior members of the team.

This is not an exhaustive list of duties; a regular review will take place with the postholder as part of their ongoing development and performance management.

• OCR/RSA III or Medical Terminology Qualification or relevant practical experience of a full range of secretarial procedures and software.

• Experience working as a secretary.
• Articulate experience of communication with varying levels within an organisation.
• Working within a team structure in a busy environment.

• Advanced word processing/keyboard skills.
• Customer care experience.
• Audiotyping of complicated medical documents.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Royal Orthopaedic Hospital NHS Foundation Trust

£25,760 to £27,476 a year per annum; pro‑rata if part time.