Workplace Facilities Manager

Contract:
Professional Services, Production & Technology

Location:
Birmingham, B1 1RQ

Hours of work: 40

Contract Type:
Permanent

We are seeking a Workplace Facilities Manager to oversee a busy 450‑desk, 12‑meeting room corporate site in Central Birmingham.

This is a hands‑on role combining front‑of‑house responsibilities with day‑to‑day workplace facilities management, requiring a proactive and engaged approach.

We are looking for an individual who can manage a small ISS team while delivering exceptional stakeholder management and ensuring service excellence across the site.

This role is pivotal in maintaining smooth operations, supporting a positive workplace experience, and upholding high standards aligned with ISS and client values.

• Manage the day‑to‑day operations of office facilities, including maintenance, security and cleaning services.
• Provide line management for the Workplace Coordinator.
• Deputise for room set‑ups and hospitality in the absence of the Workplace Coordinator, ensuring bookings are fulfilled as requested.
• Coordinate with service providers and contractors to ensure timely and high‑quality service delivery.
• Monitor and manage office supplies and equipment to ensure availability and functionality.
• Implement health and safety policies and procedures, including regular inspections and risk assessments.
• Manage the facilities budget and control costs related to facilities operations.
• Respond to and resolve facilities‑related issues and requests promptly, maintaining accurate records of maintenance activities, service contracts and compliance documentation.

• Experience managing teams.
• Previous experience in facilities management or a related field.
• Strong understanding of engineering and hard services.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and facilities management software.
• Knowledge of health and safety regulations and best practices.
• Ability to work independently and as part of a team.
• Problem‑solving skills and a proactive approach to work.

ISS is a world‑leading workplace and facility management company committed to diversity and inclusion.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.

ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

ISS is a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.